Inbound Customer Support
Get in Touch
Office Number A-18, Plot No. 27, Gravity Mall, Opposite NeuGo Office, Bhamori Road, Indore MP, 452010
info@advancebposervices.com
+91- 9424841593
24*7 Days
Inbound Customer Support
We have successfully provided 24×7 BPO solutions to leading Indian companies, achieving an impressive Customer Satisfaction Score (CSAT). Our services included. Inbound Customer Query Resolution. Inbound Vendor Query Resolution. And many more tailored support processes. Our track record reflects our ability to deliver consistent, high-quality, and customer-focused solutions that strengthen client relationships and drive business success.
AI and automation
Remote Work
Smart IVR and AI chatbots instantly route calls and handle common queries, boosting speed and efficiency.
Cloud contact centers support secure, remote agent access, ensuring flexibility and uninterrupted service.
Our Key Inbound Support Services
- Call Handling & Query Resolution – Quick and accurate responses to customer inquiries.
- Order Management Support – Helping customers track, change, or cancel their orders.
- Technical Support – Guiding users through product or service troubleshooting.
- Complaint Handling – Resolving issues professionally to build trust and loyalty.
- Billing & Payment Assistance – Answering account or invoice-related questions.
- Feedback & Survey Calls – Gathering insights to improve products and services.
Why Choose Our Inbound Support?
- 24/7 customer assistance to ensure no query goes unanswered
- Professional agents trained in empathy, product knowledge, and problem-solving
- Multi-channel support (calls, emails, chat, social media)
- Scalable solutions to match your growing business needs
- Data-driven approach to improve customer satisfaction and retention
Our Process
- Understanding Your Business Needs – We align our support strategy with your goals.
- Customized Agent Training – Our team learns your products, policies, and tone of voice.
- Omnichannel Setup – Calls, emails, chat, or social media – we manage it all.
- Ongoing Monitoring & Reporting – Continuous quality checks and performance analytics.